--- title: "About Upper Glass | Local Conservatory Experts in Grays" description: "Family-run conservatory and double glazing company based in Grays, Essex. Honest advice, clean workmanship, 10-year guarantee. No Problems, Just Solutions." url: "https://upperglass.co.uk/about" last_updated: "2026-04-21" --- # About Upper Glass A family-run business built on trust, quality, and a simple promise — No Problems, Just Solutions. ## Our Story Upper Glass Conservatories started with a simple idea: provide homeowners in Grays and Essex with honest, reliable home improvement services — without the hard sell that gives our industry a bad name. Simon and the team have years of experience installing conservatories, orangeries, windows, and doors across Essex. We've grown through word of mouth and repeat customers, not flashy advertising. When someone recommends us to their neighbour, their brother, or their colleague — that's the highest compliment we can receive. We're not a faceless national company. We're a local team who live and work in the same communities as our customers. When you call Upper Glass, you speak to the people who will actually be in your home doing the work. That matters to us, and we think it matters to you too. ## Our Values - **Honesty** — We give you an honest quote, honest advice, and honest timelines. What we say is what we do. - **Quality** — We use premium materials and take pride in every installation. No cutting corners. - **Cleanliness** — Our team leaves your home spotless after every job. We treat your property like our own. - **Reliability** — We turn up when we say we will and finish when we promise. Every time. - **No Subcontractors** — When you hire Upper Glass, our own team does the work. No strangers, no surprises. - **10-Year Guarantee** — Every installation is backed by our 10-year insurance-backed guarantee for complete peace of mind. ## Our Process 1. **Free Survey** — We visit your home, listen to your ideas, and take accurate measurements. 2. **Honest Quote** — You receive a clear, written quotation with no hidden extras. 3. **Expert Installation** — Our own team carries out the work to the highest standard. 4. **10-Year Guarantee** — Sit back and enjoy your new installation, fully guaranteed. ## Accreditations FENSA Registered · IWA Member · Ultraframe Partner · Deceuninck Approved · Apeer Partner ## Ready to Work With Us? Get in touch for a free, no-obligation quote. We'd love to help transform your home. --- Business: Upper Glass Conservatories Phone: 01375 482020 Email: simon@upperglass.co.uk Areas: Grays, Basildon & wider Essex (Elms Ln, Orsett, Upminster RM14 3TS)